Workbox

Product Support

Customers who bought the product receive annual support that includes issue resolution and technical and functional support for end users. Additionally, every customer is entitled to free upgrades to new Workbox subversions.

Available Support Levels
Level	Description
Service Level 1 (SL1)	Free Available only in the first year Workbox upgrades Help Desk support (3 support calls) Reaction time up to 48 hours Communication channel: e-mail*
Service Level 2 (SL2)	19% of total product price (annual) Workbox upgrades Help Desk support (10 support calls) Reaction time up to 24 hours Communication channel: e-mail*
Service Level 3 (SL3)	50% of total product price (annual) Dedicated Technical Account Manager Workbox upgrades Help Desk support (50 support calls) Reaction time up to 24 hours Communication channel: e-mail, phone, Live Meeting

* - Contact through dedicated e-mail mailbox: support@datapolis.com

** - phone help service and Live Meeting are available from 10:00 am to 5:00 pm (CET) from Monday to Friday (excluding national holidays), at phone number: +48 22 478 41 41 and 42.

If you have any questions, feel free to write us to sales@datapolis.com